Ask Us Anything

Q1: What's your minimum order quantity?

A1: It depends on the product type and customization requirements. For our stock PLA/PET cups without custom printing, we can be quite flexible — MOQ can be as low as a few cartons for trial orders. For custom logo printing, MOQ typically starts at 5,000-10,000 pieces depending on the printing method. As a factory, we can adjust MOQ based on your needs — just tell us what you're planning and we'll see what works.

Q2: What if I only need a small quantity for testing or sampling?

A2: No problem at all. We understand you want to test the market before committing to a large order. We can supply small quantities for market testing purposes, either from our stock or as a one-off production run. The price per unit will naturally be higher for small runs, but we'll always be transparent about costs upfront. Just let us know what you need and we'll give you a clear quote.

Q3: Do you offer custom cup development? What's the process?

A3: Yes, we do. As a factory with our own mold-making capabilities, we can develop custom cups in terms of size, shape, material, color, and packaging. The typical process is: design brief → mold development → sample production → sample approval → mass production. The timeline and cost depend on the complexity of the design. For custom logo printing only, without changing the cup design, the process is simpler and faster — send us your artwork, we'll check it, produce a sample, then go into production.

Q4: What's the process for custom logo printing? What do you need from me?

A4: It's straightforward. Send us your logo or artwork (AI, PDF, CDR, or high-resolution PNG with transparent background are preferred). We'll review it and confirm if it's print-ready. If not, we'll suggest adjustments. Once you approve the artwork, we'll print a sample for your confirmation before moving to full production. The whole process typically takes 3-5 days for artwork confirmation and sampling, then production runs as per the agreed timeline.

Q5: Do you offer free samples?

A5: Yes, we provide free samples (shipping cost is usually borne by the customer). We believe you should see and feel the quality before you commit. We can send you samples of our stock cups — PLA, PET, PP, or paper — so you can compare and choose what works best for you. If you need custom-printed samples, there may be a small setup fee, but we'll deduct it from your first bulk order. Just contact us with your requirements and shipping details.

Q6: How long does it take to get a sample?

A6: For stock cups without printing, we can ship samples within 1-3 business days. For custom-printed samples, it usually takes 5-7 business days to produce the sample after artwork approval. Shipping time depends on your location — typically 3-7 days via express courier. We'll give you a tracking number once the sample is dispatched.

Q7: What's your typical lead time for bulk orders?

A7: For stock cups without printing, we can ship within 7-15 days after order confirmation. For custom-printed orders, lead time is typically 15-25 days depending on order quantity and printing complexity. As a factory with in-house production, we have full control over our schedule. If you have a tight deadline, let us know upfront and we'll do our best to accommodate.

Q8: What are your payment terms?

A8: Our standard payment terms are 30% deposit upfront and 70% balance before shipment. For first-time orders, we may request 50% deposit. We also accept payment by T/T bank transfer. For larger, repeat orders, we can discuss more flexible terms. Payment details will be clearly stated on the proforma invoice.

Q9: Do you handle shipping and customs clearance?

A9: Yes, we have a dedicated export team that handles the entire shipping process. We can arrange sea freight (FCL or LCL), air freight, or express courier based on your preference. We also provide full export documentation — commercial invoice, packing list, bill of lading, certificate of origin, and any other documents required for your customs clearance. We're experienced in shipping to Europe, the US, the Middle East, and Australia.

Q10: What if there's a problem with my order after delivery?

A10: We stand behind our products. If you receive damaged items, or if the product doesn't match the agreed specifications (size, color, print quality, etc.), please contact us within 7 days of receipt with photos showing the issue. We'll review it and work out a reasonable solution — whether it's a replacement, a discount on your next order, or a refund for the affected items. Our goal is to resolve issues quickly and fairly so you can focus on your business.